“It’s All Your Fault At Work! Managing Narcissists and Other High-Conflict People” by L. Georgi DiStefano, LCSW

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How To Create A More Productive Office Environment Even When Someone Says It’s All Your Fault At Work!

Scottsdale, AZ, January 12, 2015 – Even when just a few people make the office a dumping place for toxic emotional issues, everybody reacts to the stress and drama. In It’s All Your Fault At Work! Managing Narcissists and Other High-Conflict People (Unhooked Books – an Imprint of High Conflict Institute Press), you’ll find cutting-edge, practical, proven strategies and techniques for dealing with the most difficult “difficult” people – the ones preoccupied with one or more “targets of blame” at work.

The high-conflict personality theory, developed by Bill Eddy, has transformed the approach for dealing with high-conflict court battles, particularly family court/child custody/divorce battles. Now Eddy and his coauthor, L. Georgi Distefano – an experienced program director, EAP, and workplace conflict consultant and trainer –   have applied these strategies to the workplace with remarkable results.

It’s not just your imagination – more and more people in the workplace today have high-conflict personalities. Co-workers, clients, even bosses are behaving in narcissistic or bullying ways, choosing targets and then placing blame on them, treating them with disdain, or otherwise acting in aggressive, inappropriate ways. Some have true personality disorders, while others have only some traits of these disorders. Either way, they can make your life at work stressful, frustrating, and extremely challenging.

The good news is that their behavior is not about you – it’s about them. What’s more, you can learn strategies and techniques to deal with them more effectively at work. Eddy and DiStefano expertly define the problem so you can recognize potential high-conflict people (HCPs) in your own work life. Then they walk you through their proactive approach for minimizing conflict and keeping interactions with HCPs as peaceful as possible.

While you cannot ultimately change someone else’s personality, you can adapt your own behavior and respond to the person in different ways that make things better at work for yourself, the high-conflict person, and your organization.

Bill Eddy is a lawyer, therapist, mediator and the President of High Conflict Institute. He is an international expert on managing disputes involving high conflict personalities and personality disorders in court. Eddy is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Previously, Eddy was a Licensed Clinical Social Worker providing therapy in psychiatric hospitals and outpatient clinics. He is on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College.

L. Georgi DiStefano, LCSW, received her BA with highest honors from Richmond College, City University of New York, and her Masters in Social Work from State University of New York at Stony Brook. Ms. DiStefano has served as a clinician, program director, trainer, and consultant throughout her career. She has worked as a trainer for NASW on alcohol/substance dependency and has been invited to speak on her work at international conferences. It’s All Your Fault At Work is her third book.

In March 2015, the authors will publish a method for dealing with high-conflict people in the workplace called New Ways for Work: Coaching Manual and Workbook. For more information, please visit www.unhookedbooks.com

It’s All Your Fault At Work! Managing Narcissists and Other High-Conflict People
Unhooked Books – an Imprint of High Conflict Institute Press
Available January 27, 2015, in fine bookstores and online everywhere
Print and Digital formats
ISBN: 978-1-936268-66-5
eISBN: 978-1-936268-67-2



Interview questions, if required, available on request

Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level: “This book belongs in every leader’s library. Although I believe there’s a pearl of good in everyone, some people’s pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy’s and Georgi DiStefano’s techniques, you’ll be able to keep the focus on solutions rather than arguments.”

Keith Epstein, senior workplace investigator, Intel Corporation: “Bill Eddy’s model for high-conflict personalities has proved an invaluable aid when working with our toughest employee relations cases. His practical advice provides a very useful framework for recognizing and understanding different workplace personalities and developing the most effective approach to handling them.”

Giuseppe Carella, managing director, Thunderbird School of Global Management: “In today’s global economy, increased collaboration forces more complexity and turbulence upon us. In this environment, high-conflict personalities struggle more than ever to manage their extremes and maintain control of their relationships with others. As extreme behaviors proliferate, we are tasked with being more measured in our response. Bill Eddy and Georgi DiStefano offer an impressive practical tool for all of those caught in the dysfunctions of our modern workplace. Recommended to all global executives dealing with conflict and change!”

Tania Sourdin, director, Australian Centre for Justice Innovation, Monash University: “Bill Eddy and Georgi DiStefano manage to combine their advanced knowledge and skills to produce practical and workable tips. Easy to read, understand, and use—a really useful and helpful book.”

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