Job Openings at The Players Theatre: Box Office Manager, Social Media Coordinator

Reports to:      Director of Operations

Supervises:      Box Office Assistant(s) and Box Office Volunteers

Position Description:

This position requires supervising of the Box Office which includes but is not limited to the maintenance of patron subscribers and individual ticket sales; determining ticket stock and general office supplies. The Box Office Manager is considered a “Department Head” and reports directly to the Director of Operations. Other position related tasks are listed below.

Qualifications & Skills needed:

• High school diploma.
• Bachelor degree preferred or a minimum of 2 years in a related customer service position and/or marketing.
• Strong customer service skills.
• Management and leadership skills necessary to direct and train others to assist you in the Box Office.
• Strong organizational and writing skills necessary to assist with press releases and ad text.
• Ability to multi-task and complete multiple projects quickly and efficiently.
• Computer proficiency in Microsoft Word, Excel, Outlook, and data base management.  Theater Manager training available, but must possess ability to learn programs quickly and train other staff and/or volunteers to use them.
• Strong artistic and technical skills to create advertising graphics alongside Director of Marketing
• Diplomatic, tactful, and customer-focused, with a professional phone manner and ability to interact with staff, patrons, volunteers and clients.
• Ability to speak publicly on behalf of The Players at public events if necessary.
• Must project a professional and positive image and able to work with all levels of society.

• Team-player, flexible, adaptable, personable, and able to work well with others.
• Must be able to take direction and fulfill responsibilities under stress or pressure, with minimal direct supervision.
• Have the ability to accommodate a flexible schedule, including ability to work evenings, weekends, and holidays if necessary.

Hours: 30-35 hours per week and can vary.  Monday – Friday 11am-5:30pm; noon-6:30pm; 1pm-7:30pm; or 5pm – close on Friday’s in which there is Drag Queen Bingo.  Hours will depend on the weekly box office needs.

Hourly rate: $10-$15 per hour depending on experience

Other duties include but not limited to:

• Ensures the Box Office hours are covered during all hours of operations; creates a schedule at least a month in advance for Box Office Staff and assistance. Schedule should include all regular volunteers.
• Helps recruit, train and retain Box Office staff / volunteers.
• Sell tickets to all performances; oversee the taking of ticket orders and the processing of routine office functions by staff/volunteers.
• Be the first to answer all incoming calls unless an assistant or volunteer is present in the Box Office.
• Encourage, through public relations, positive feelings about The Players Theatre among our potential and existing customers.
• Maintain records of Box Office sales activity including the daily close.
• Prepare daily bank deposits and go to the bank twice a week to make deposits; maintain the safe balances and small change levels for the Box Office and Concession banks.
• Resolves ticket or reservation mix-ups.
• In lieu of a house manager, serve as liaison between Front House operations and the Head Usher; this includes readying the lobby for an audience’s arrival and overseeing the stuffing of Playbill inserts.
• Recommends to the Director of Operations, suggestions that would result in increased Box Office activity (increased sales) or ideas to better the customer service provided to the patrons.
• Oversees all aspects of annual Season Ticket Sale campaign, including the solicitation, mailing and processing of orders, changes, record keeping, ticket mailings, and distributing the processed orders during the last show of the season. This also includes traveling to retirement homes to renew groups as a whole. (The Director of Operations will provide training for this function)
• Authorize all issuance of complimentary tickets with regard to Box Office Assistants and Volunteers selling tickets.
• Ensure that “House Seats” and “Media Comps” are set aside for emergencies and monitor their issuance.
• Maintain current and solicit new group sales.
• Manage all aspects of Arts Management system.  (Training provided by Director of Operations). This includes the inputting of new patrons and all upcoming events into the system and managing the websales.
• Help Director of Marketing to make sure all current and future events are listed on community and media outlets.
• Ensure that all staff and volunteers are obtaining e-mail address of patrons to keep e-blast updated.
• Maintain current events on the electronic marquee.
• Maintain stock levels of marketing brochures, tabletop information, and programs in lobby; coordinate with ushers the stuffing of inserts into playbills for each performance.
• Act as the liaison between front of house and back stage in the absence of the Artistic Director during a performance when necessary.
• Provide a monthly board report to the Managing Director that includes, but is not limited to, tickets sales and yearly comparisons and general progress of the Box Office.
• Solve any last minute problem that may arise prior or during a performance to ensure that each patron is provided a true “Theatre Experience” at The Players Theatre

Note:  This job description is a generalization not intended to cover each and every task but to help set the parameters for this position.  The Players Theatre believes it is impossible to detail every task that may be required of you as a “Team Player”.  As such, there may be times you will be requested to complete tasks not defined specifically in this job description.

Please submit a letter of interest and resume to: [email protected]

Reports to:                  Managing Director & Artistic Director

Supervises:                  Occasional Volunteers & works closely with Director of Marketing & Management

Responsible for:          Building awareness and interest for The Players Theatre through all forms of social media.

Position Summary:The Social Media Coordinator (SMC) has a close working relationship with the Director of marketing by providing input on the flow and distribution of relative marketing materials, assisting in ad and press release creation, and advertising promotions.  The SMC maintains and updates The Players website, facebook, twitter, and YouTube video account. This position also sends a weekly eblast through constant contact and writes all draft press releases for events and announcements at The Players.  This position manages the flow of social media information to the public and communicates key messages and images of the organization to target audiences through social media.

Skills needed:

Proficient in CS5 or CS6 software, WordPress and constant contact.  Skilled primarily in graphic designs and strategic branding.  Strong organizational and writing skills necessary.  Requires diplomacy, self motivation, organization, self-awareness, and writing skills.  Need to project a professional and positive image, able to work with all levels of society.  Must be well-versed in the ever changing world of pop culture and forms of electronic/social media. Theatre Manager Software knowledge a plus.

Days/Hours:   18 hours per week (Monday, Wednesday, and Friday); hours may vary for example from 9:30am-4pm; 10am-4:30pm; or 10:30-5pm depending on the needs of the Box Office.

Hourly rate: $10-$12 per hour depending on experience.

Primary Responsibilities:

• Plan, develop and implement Marketing & PR strategies with Director of Marketing and Management;
• Writes and coordinates with Director of Marketing, draft press releases  to be published through website, facebook, and targeted media;
• Works with Director of Marketing to obtain media coverage for productions;
• Maintains and updates information on the organization’s website;
• Works directly with Director of Marketing and Management to handle all aspects of PR in a potential crisis situation to effectively send out such information electronically;
• Handles the overflow of graphic design work as needed under the direction of Marketing Director;
• Updates all community calendars.

Note:  This job description is a generalization not intended to cover each and every task but to help set the parameters for this position.  The Players Theatre believes it is impossible to detail every task that may be required of you as a “Team Player”.  As such, there may be times you will be requested to complete tasks not defined specifically in this job description.

Please submit a letter of interest and resume to: [email protected]