Charthouse Learning and Florida Restaurant and Lodging Association Training Seminar, May 10th at The Hyatt Regency, in Sarasota, Florida

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By Carol Erickson


On May 10th, The Charthouse Learning Group in partnership with the Florida Restaurant & Lodging Association presented their most popular interactive training experience to Sarasota…THE FISH PHILOSPHY.

This fresh and powerful training solution was hosted by Motivational Speaker, Deena Ebbert.   It featured usable ideas, storytelling exercises, networking and lots of humor to a captivating audience.  If you have not heard of The Fish Philosophy yet and would like to boost morale and re-energize your workplace…continue on….

FISH is the story of the world famous Pike Place Fish Market, a shop in an outdoor farmer’s market in Seattle.  Typically, it would be the last place you might look for great customer service, but thousands of organizations worldwide are adopting their Fish Philosophy which is basically fun, friendliness, attentiveness and enthusiasm.  It is one of the keys to creating an innovative and accountable work environment where playful attitude leads to more energy.  It was an eye-opener for many that grew up with notions like “Work is serious” and “Let’s have no fooling around” or “Profit is the only way to measure business success.” But it is definitely worthy of consideration and discussion for any work environment or individual.

As co-owner of a business in Chicago, I like to think we were ahead of our time.  Magic tricks, comedy and an enjoyable cast of characters were an everyday occurrence.  I feel we all benefited from the experience.



The Florida Restaurant and Lodging Association Offers Interactive and Innovative Training Program for Local Businesses
(Tallahassee, Fla.) The Florida Restaurant and Lodging Association (FRLA), in partnership with Charthouse Learning, is proud to offer an innovative training program to businesses across the state. The interactive event, titled “A Fish! Experience,” which was inspired by Seattle’s Pike Place Fish Market, is designed to improve teamwork, customer service, employee engagement, leadership and retention. The program, built on the “FISH! Philosophy,” is scheduled to take place in Fort Myers and Sarasota on Tuesday, May 10. The following day, Wednesday, May 11, it will be offered in St. Petersburg. The final opportunity to participate will be in Orlando on Thursday, May 12.

Guest speaker Deena Ebbert will inspire business owners and employees to start their own attitude epidemic. Insightful, with a knack for finding fun and delight in the world around us, Ebbert has a passion for performance, as a former professional opera singer and longtime member of corporate America, where she led many top-performing teams. She understands how to motivate teams through compassion and trust. Ebbert invites participants to begin seeing their jobs as a tool to make their lives complete, and The FISH! Philosophy as a way to build a common language for success.

Media is invited to attend. Event details are as follows:

FRLA Presents “A FISH! Experience”

Tuesday, May 10
8:00 – 11:30 AM        Holiday Inn Fort Myers Airport at Town Center
1:30 – 4:30 PM          Hyatt Regency Sarasota

Wednesday, May 11
8:00 – 11:30 AM        St. Petersburg Marriott Clearwater

Thursday, May 12
8:30 – 11:00 AM        The Ritz-Carlton Orlando

$40 for FRLA members
$45 for non-members

For registration and additional information, please visit the following links for the events in Fort MyersSarasotaSt. Petersburg and Orlando.

About the Florida Restaurant and Lodging Association
FRLA is Florida’s premier non-profit hospitality industry trade association. Our mission is to ‘Protect, Educate and Promote’ Florida’s $82 billion hospitality industry which represents 23% of Florida’s economy and more than 1.1 million employees – making it the state’s number one industry. We offer regulatory compliance and food safety training needs (RCS and SafeStaff®); industry developed career-building high school programs (FRLAEF); sponsor the only event in Florida exclusively serving the restaurant and foodservice industry (FR&L Show, September 27-29, 2016 in Orlando); and we safeguard the needs of the hospitality industry by providing legislative advocacy. We represent and serve more than 10,000 independent and household name members, suppliers, and theme parks. For more information, go to and find us on Twitter @FRLAnews, Facebook and YouTube.
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