Mayor Eric Garcetti this week concluded annual reviews of every city department head as part of his commitment to improve real outcomes for Angelenos by bringing enhanced accountability and performance measurement to city government

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MAYOR GARCETTI CONCLUDES THIRD ANNUAL DEPARTMENT HEAD REVIEW

LOS ANGELES —
Mayor Eric Garcetti this week concluded annual reviews of every city department head as part of his commitment to improve real outcomes for Angelenos by bringing enhanced accountability and performance measurement to city government.

The City Charter assigns the Mayor the role of the City’s CEO, and when he took office, Mayor Garcetti took the unprecedented step of requiring every City department head to reapply for his or her job. This was the third year that the Mayor sat down with the heads of each City department to assess their performance over the past fiscal year and set goals and priorities for the coming year.

“As Mayor and the City’s CEO, I want to make sure that we hold every City department head accountable and measure their performance to save taxpayer dollars and deliver better services. I want Los Angeles to be the best run city in America,” Mayor Garcetti said.

Some highlights of priorities that were set and achieved over the past year include:

  • Multiple City departments collaborated to successfully achieve the Mayor’s goal of 2,400 lane miles of pavement preservation, the highest number in City history and nearly 10% more than the year before
  • The Office of Finance improved customer service during the peak business tax filing season, improving its February call answer rate from 51% to 85% and reducing the time to respond to voice messages from two weeks to one day
  • The Department of Building and Safety implemented the new Expanded Counter Plan Check (ECPC) program, reducing turnaround time and cutting the plan check backlog by 25%
  • DWP completed a comprehensive benchmark study of its performance compared to other utilities, which will guide the department in refining performance metrics and prioritizing areas for improvement
  • DWP also continued to build on its commitment of making the utility more sustainable by approving the sale of the Navajo Coal Plant, finalizing an agreement on Owens Lake Dust Mitigation, and launching a successful water conservation campaign that resulted in a 13% reduction in gallons per capita daily.

This year, Mayor Garcetti further emphasized setting clear goals and establishing metrics for measuring and reporting progress toward the priority outcomes of making the City more livable, sustainable, prosperous, safe, and well-run. Among his expectations for General Managers was increased collaboration and coordination around key City priorities such as homelessness, water and energy conservation, and meeting the Mayor’s goal of 100,000 housing units by 2021.

Mayor Garcetti has appointed 13 new general managers since taking office in 2013:

  • Deborah Ale Flint, Executive Director of Los Angeles World Airports
  • Danielle Brazell, General Manager of the Los Angeles Department of Cultural Affairs
  • Rushmore Cervantes, General Manager of the Housing and Community Investment Department
  • Raymond Chan, General Manager of the Department of Building and Safety
  • Marcie Edwards, General Manager of the Department of Water and Power
  • Wendy Macy, General Manager of the Department of Personnel
  • Jan Perry, General Manager of the Economic and Workforce Development Department
  • Seleta Reynolds, General Manager of the Los Angeles Department of Transportation
  • Gene Seroka, Executive Director of the Port of Los Angeles
  • Stephen Simon, Executive Director of Department on Disability
  • Mike Shull, General Manager of the Department of Recreation and Parks
  • Chief Ralph Terrazas, Los Angeles Fire Department
  • Holly Wolcott, City Clerk
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